Q: Are there any preservatives in your products?
A: ABSOLUTELY NOT! Too Strong? Haha! Seriously, we look at the quality of what you receive as something we would serve a family member. All of our products are made fresh, free of any preservatives or additives and kept refrigerated or frozen till you are ready to use.
Q: How long do your products last?
A: Our advice is always when you purchase our products, you should consume them. However, if you should need to store them, remember all of our products are without preservatives and must be refrigerated or frozen until cooking or consumption. Our sauces will typically last up to 2 weeks in the refrigerator. Our entrees and pizzas last frozen for approximately the same amount of time.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3- 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.
Q: Do you ship Nationally?
A: For all of our Signature Sauces we do. At the moment we only ship domestically within the United States for our Signature Sauces. We offer local pickup in some of Atlanta's Finest Farmer's Markets and also free local delivery on orders of $50 of more.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Nonna's Family Kitchen provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us at firstname.lastname@example.org and we will get back to you as soon as possible.